Netscape's New Internet Bill Presentment and Payment Solution Helps Companies Improve Customer Satisfaction

MOUNTAIN VIEW Calif. (November 9, 1998) - Netscape Communications Corporation (NASDAQ: NSCP) today announced Netscape BillerXpert 1.0, a new Internet bill presentment and payment application designed to enable enterprise service providers to enhance the billing process, strengthen customer relationships and create new revenue streams. Netscape BillerXpert allows companies to use the billing process to improve customer interaction by offering new self-service features, such as convenient one-click payment, in-depth statement analysis, customized views of billing information, and personalized content. The solution also helps companies increase revenue by delivering targeted marketing and enabling them to cross-sell and up-sell additional products and services to users based on usage patterns, behavior and detailed profile information.

Companies can use the new product in combination with content and services from Netscape Custom Netcenter to build compelling vertical portal sites that move their business to the Internet. Netscape predicts that with the commercial availability of easy-to-deploy software for presenting bills online and the advent of vertical portals from many companies, the number of users who will pay bills online will skyrocket in the next six to twelve months.

"For many companies, their only consistent interaction with their customers is through the monthly bill. By offering Internet billing services, companies can strengthen their relationships with their customers and provide better service while increasing revenue," said Ben Horowitz, vice president of customer relationship applications at Netscape. "With more and more companies delivering compelling new content and bill presentment and payment services on vertical portals, we believe 1999 will be the year Internet billing will become a mainstream reality."

Netscape BillerXpert is a full featured enterprise software application that can be easily customized for various market segments including telecommunications and utility and financial services. Built on Netscape Application Server software and Netscape Directory Server software, Netscape BillerXpert enables companies to offer scalable and reliable access to billing information for millions of members 24 hours a day, seven days a week. The application is also broadly extensible and integrates with legacy databases, mainframes and payment warehouses.

Many of Netscape's customers in North America and Asia, including British Columbia Telephone (BCTel), Hong Kong Telecom, and Saskatchewan Telephone (SaskTel) plan to build or are currently deploying vertical portals with Internet billing services based on Netscape software to strengthen customer relationships and enable new revenue streams.

"We are seeing increased customer demand for services that leverage the power of the Internet to enable our customers to self-service their accounts," said Dan Baldwin, senior vice president of strategic business development and marketing at SaskTel. "We continue to see Netscape as a leader in developing software applications that will enable companies like SaskTel to provide Web-based applications to meet customer specific needs."

To provide customers with a complete Internet bill presentment and payment solution, Netscape is teaming with key technology vendors including BlueGill Technologies Inc., Cybercash, FutureTense, Intuit, InteliData, PDX Infoworld and Real Media. As part of the Netscape KickStart Program for BillerXpert, Netscape is also working with system integrators and value-added resellers to help companies deploy bill presentment and payment services. These companies include Burnt Sand Solutions, Digital Boardwalk, Electronic Press Services Group, Fort Point Partners, Inc., Free Range Media, Great Northern Consulting Services, Group Cortex, Inc., Intraware, Inc., Logicom Technologies LLC, NetExplorer, Inc., S://Scape Communications Inc., Sage IT Partners, Sapient Corporation, Sierra Systems Consultants Inc., and Sycamore Group, Inc.

Netscape BillerXpert is available now in limited distribution on the Sun Solaris platform. General availability is scheduled for the first quarter of calendar 1999. Pricing begins at US$250,000 for two central processing unit systems.

Netscape Communications Corporation is a leading provider of software and services for businesses that want to transform the way they create and keep customers in the emerging Net Economy. The company offers a full line of enterprise software solutions, professional services, and a leading Internet portal to help companies build, buy, or outsource Internet applications that drive revenue growth, build customer loyalty, and create new levels of business efficiency. Traded on NASDAQ under the symbol NSCP, Netscape Communications Corporation is based in Mountain View, California.

Additional information on Netscape Communications Corporation is available on the Internet at http://home.netscape.com, by sending email to info@netscape.com, or by calling 650/937-2555 (corporations) or 650/937-3777 (individuals).

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