Press Release

KAISER PERMANENTE DEVELOPS LEADING-EDGE ONLINE MEMBER NETWORK USING NETSCAPE INTERNET SOFTWARE

KAISER WORKS WITH NETSCAPE WORLDWIDE PROFESSIONAL SERVICES TO USE WEB TECHNOLOGY TO LINK MEMBERS TO HEALTHCARE RESOURCES

MOUNTAIN VIEW, Calif. (November 12, 1996) -- Netscape Communications Corporation (NASDAQ:NSCP) today announced that 1,000 Kaiser Permanente members located in Silicon Valley are utilizing Netscape software for the HMO's newly launched member access system pilot called "Kaiser Permanente Online." For the pilot project, Kaiser Permanente has purchased Netscape Enterprise Server software, Netscape Navigator client software, Netscape Community System software and Netscape Publishing System software. In addition Kaiser worked with Netscape Worldwide Professional Services to determine the technology best suited for Kaiser's requirements, implement the proposed system blueprint developed during the initial project study between Kaiser and Netscape Professional Services and design and produce a site organization and graphical user interface to provide Kaiser members with an easy-to-use system.

Kaiser Permanente Online will link its members to healthcare and prescription drug information, support groups and Kaiser provider phone directory. In the first phase of the new online service, 1,000 Kaiser members in Santa Clara, Milpitas and Mountain View will participate in the pilot. After entering their personal identification number (PIN), members should be able to access:

Basic self-care health information, including self-care tips listed by symptom or condition with hyperlinks to word definitions and related entries;
Moderated online discussion groups on various healthcare matters;
Detailed information about a large number of prescription medications;
Links to other healthcare resources on the Web;
Schedules for health education classes and information on Kaiser;
Facilities, including maps, phone numbers and a healthcare provider directory.

"Due to Web-based technology, the future of medicine involves people being able to access healthcare information and advice from their computers in their homes," said Dr. Robert Pearl, physician-in-chief for the Kaiser Permanente Medical Center in Santa Clara. "Once we decided we wanted to provide our members with healthcare service via the Web, we selected Netscape for its Internet leadership and experience. Also, Netscape Worldwide Professional Services was able to meet our needs and put together a working solution in an extremely short period of time."

"Kaiser Permanente is taking advantage of Web-based technology to better serve its members," said Mike Homer, senior vice president at Netscape. "With Netscape software, Kaiser can provide its members with quick and easy access to healthcare information and resources."

Kaiser is in the process of further developing Kaiser Permanente Online to provide members with additional services. By December, 1,000 members in Santa Clara, Milpitas and Mountain View should be able to schedule non-urgent medical appointments with physicians by filling out an online form. In addition, Kaiser Permanente Online will allow members to fill out a health assessment form online detailing their health habits and history. Members will also be able to consult an advice nurse online. By early 1998, Kaiser Permanente expects to offer its online service to all Northern California members.

In the meantime, all Kaiser Permanente members and the public-at-large can access the HMO's public Web site for general information at www.kaiserpermanenteca.org.

Netscape Worldwide Professional Services provides Internet and Intranet solution design, validation, implementation and management consulting services to enterprises in the public and private sectors. Netscape Professional Services helps clients maximize their business objectives by enhancing existing technology investments with Netscape's cutting-edge product lines. Netscape Professional Services implements both off-the-shelf products and custom design products to meet client needs and objectives. In addition, Netscape Professional Services has dedicated project managers that guide the process every step of the way, ensuring each project is kept on track.

Kaiser Permanente in Northern California serves the healthcare needs of 2.5 million voluntarily enrolled members. Headquartered in Oakland, Kaiser Permanente is the world's largest nonprofit health maintenance organization.

Netscape Communications Corporation is a leading provider of open software for linking people and information over enterprise networks and the Internet. The company offers a full line of clients, servers, development tools and commercial applications to create a complete platform for next-generation, live online applications. Traded on NASDAQ under the symbol "NSCP," Netscape Communications Corporation is based in Mountain View, California.

Additional information on Netscape Communications Corporation is available on the Internet at http://home.netscape.com, by sending email to info@netscape.com or by calling 415/937-2555 (corporate customers) or 415/937-3777 (individuals).

Netscape, Netscape Communications, the Netscape Communications Corporation logo, Netscape Enterprise Server, Netscape Navigator, Netscape Community System and Netscape Publishing System are trademarks of Netscape Communications Corporation. All other product names are trademarks of their respective companies.